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The Detail Shop

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  • Contact Us
    Call us 1300 631 008 Email us info@thedetailshop.com.au Find us on Facebook
  • About Us
    The Detail Shop are a fast growing online and in-store retailer of detailing and cleaning products. We aim to provide quality products at unbeatable prices for our community and the world. The Detail Shop, trading under Polish n Shine Pty Ltd ABN: 15 644 473 941 ACN: 644 473 941
  • Accepted Payments
    Online: PayPal, Square card payments In-store: instant bank transfers, cash and card payments
  • Fees & Charges
    The Detail Shop do not charge additional fees for purchases. Please contact your financial institution to review any fees/charges.
  • General
    The Detail Shop is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au WHAT IS PERSONAL INFORMATION & WHY DO WE COLLECT IT? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained via correspondence, telephone and facsimile, email, via our website www.detailstore.com.au, from media and publications, from other publicly available sources and from third parties. We do not guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. SENSITIVE INFORMATION Sensitive information is defined in the Privacy Act to include information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: For the primary purpose for which it was obtained For a secondary purpose that is directly related to the primary purpose With your consent; or where required or authorised by law. THIRD PARTIES Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. DISCLOSURE OF PERSONAL INFORMATION Your Personal Information may be disclosed in a number of circumstances including the following: Third parties where you consent to the use or disclosure; and Where required or authorised by law. SECURITY OF PERSONAL INFORMATION Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. ACCESS TO YOUR PERSONAL INFORMATION You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. The Detail Store will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. PRIVACY POLICY COMPLAINTS & ENQUIRIES If you have any queries or complaints about our Privacy Policy please reach out to us at: E: info@thedetailshop.com.au T: 1300 631 008
  • Use of cookies
    Our website may use ‘cookies’ to help you log in and move around the site freely. You can find out more information about cookies in our privacy policy.
  • Data Privacy
    HOW WE MAY COLLECT YOUR INFORMATION There are a number of circumstances in which we may require personal information. The main source will be the information you provide us with including email address, phone number, through use of our website, through social media, when you contact us directly, when others purchase on your behalf as a third party, e.g. if a gift voucher is purchased for you. or through any other medium. ​ HOW WE USE PERSONAL INFORMATION POLISH N SHINE PTY LTD use personal information to streamline our detailing and associated services. We use identification details and contact information to correspond with chosen service(s) in order to carry out our services.
  • Website use
    INTERNET & WEBSITE USE In accessing our website, you acknowledge that we may automatically collect certain information which we may use to improve our services by understanding how persons use our website. The information we collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website. Our website may use web browser cookies to enhance your website experience. Your web browser places our cookies on your hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.
  • General
    Delivery times are typically 3-7 business days via regular post. Note there may be delays due to restrictions, please refer to the Australia Post website for updated information. For local customers selecting 'Local Pickup', please note there is generally a 1-24 hours turnaround time for these orders to be fulfilled (excluding weekends and public holidays). All Click & Collect orders will be ready for collection once notification has been sent via email. For standard deliveries, if your parcel has taken longer than the typical delivery time of 3-7 business days, we highly recommend that you raise an enquiry directly with Australia Post and quote the tracking number provided. Unfortunately once the item leaves our store we have no control of where it is, neither can we trace back to get more detailed information on top of what is provided with their website. Note that delivery time frames may be longer for WA, NT and North QLD areas.
  • Fees and charges
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Free Shipping
    All orders above A$150 in one transaction automatically qualify for free standard shipping ($300 for Trade Customers). However this excludes bulky items that exceed total weight of 17kgs - items that fall in this category include pressure washers, mounts, hose reels, infrared lights and so forth. Additional shipping costs may also apply for these bulky items that are delivered to regional areas particularly for areas in WA, NT and North QLD. For these instances, one of our team members will reach out via email to confirm once the order has been received. For any other shipping enquires, contact our team at info@thedetailshop.com.au and we will endeavor to respond within 24 hours.
  • Shipping Options
    We strive to offer you the best shipping options, no matter where you live and have partnered with Australia Post for all domestic and international shipments given that they are the largest freight operator in Australia. We also utilise other couriers such as StarTrack and Couriers Please upon request for urgent next day deliveries when requested. The time frame for order delivery is divided into two parts: Processing time (1-2 Business Days): Order verification, tailoring, quality check and packaging takes between 24 - 48 hours, excluding weekends to process. From there consignments are then sent out to our couriers to be picked up the following day. Please note, this time is in addition to the shipping time frame. During sale periods or state lockdown this may take slightly longer. Shipping time (3-7 Business Days): This refers to the time it takes for items to be shipped from our warehouse to all local destinations except rural areas (5-8 Business Days). As for international deliveries, this usually takes about 10+ business days via regular Air Postage. For more information on International delivery time estimates, refer to Australia Post's website. Express Shipping (1-4 Business Days): The standard processing time typically applies, provided orders are placed by 12PM AEST (excluding weekends). Information for express international shipping is available upon request. StarTrack Express (ATL) (1-3 Business Days): The standard processing time typically applies, provided orders are placed by 11AM AEST (excluding weekends). Note that this option by default provides the driver with the authority to leave parcels at your delivery address if no one is around to receive them. Ensure that you add the insurance option during checkout process if you prefer to receive the parcel in person. Click & Collect is available for customers within Victoria. To opt for this, place your order as per normal and select 'Contactless Pick Up' during checkout. Once your order is ready for collection, we will notify you by email. Note, there is generally a 1-24 hour turnaround time for these orders to be fulfilled.
  • Terms & Conditions
    1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 2. Shipping Costs Shipping costs are calculated automatically for most items except bulky items as indicated by weight. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 3. Delivery Terms 3.1 Order Dispatch Our store operates Monday - Friday during standard business hours, except during Victorian state holidays and national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please note, during periods of state lockdown there may be delays. 3.2 Pre-order Items If your order includes a pre-ordered item, all items in your order will be sent together once the pre-ordered item is in stock. For items that are available for pre-order on our website, this will be indicated in the title of the item with "Pre-order". Pre-order products are items that are available for purchase prior to the stock reaching our warehouse. By pre-ordering an item it guarantees that you have secured that product. Once the pre-ordered item reaches our warehouse, you will receive an email notification. The email will notify you that your item has been dispatched from our warehouse, or ready for click & collect (depending on the delivery option selected at check out). 3.3 Change of Delivery Address It is the customer's responsibility to provide the correct delivery address. Please ensure that you have entered these details correctly before finalising an order. Should there be a requirement for the delivery address to be updated for an order that has already been placed and confirmed, send an email to info@thedetailshop.com.au within 1 hour of placing the order, and quote your order number. You should also receive an email response confirmation stating the change has been made within the next business day. In the instance where an incorrect delivery address provided by the customer was not addressed within the timeframe specified above, the parcel may be lost in transit or be returned to the warehouse in which a re-delivery fee will be incurred by the customer. 3.4 Amendments to an Order No changes can be made to an order once it has been placed. If you require any amendments, send an email to info@thedetailshop.com.au within 1 hour of placing the order, and quote your order number. Your order will be cancelled and a new order will need to be placed with the correct details. 3.5 P.O. Box Shipping Detail Store will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 3.6 Items Out Of Stock If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. 3.7 Delivery Delays We recommend contacting the courier directly while quoting your tracking number to get the latest updates once it has left our warehouse. However if you are not getting an amicable response from the courier, please contact us so that we can conduct an investigation. 4. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 5. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 6. Duties & Taxes 6.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 6.2 Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Detail Shop encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Detail Shop at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 7. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 8. Insurance An option is provided at checkout to include insurance coverage for your order. This provides coverage for a direct replacement in the event goods arrive damaged or lost in-transit. 9. Click & Collect As part of our Click & Collect policy, all uncollected orders will be disposed after 90 days unless informed otherwise. When collecting your order, please bring your confirmation email which contains your order number and photo identification. If you have authorised another person to collect your order, you will need to send an email to info@thedetailshop.com.au to inform us beforehand. The authorised person will be required to provide us with photo identification when collecting your parcel.
  • Intellectual Property & Branding
    Unless expressly stated otherwise, all information contained on this website is owned or licensed by POLISH N SHINE PTY LTD. The information and content contained on the site, such as text, graphics, software, images and other such material, are protected by (without limitation); copyright, database rights, registered trademarks, passing-off rights or rights protected under unfair competition laws, all of which may be protected under both English and foreign laws (“Intellectual Property Rights”). Unauthorized use of the material by you may violate The Detail Shops Intellectual Property Rights. In connection with your use of the site you will: Be permitted to view, copy, download, store, retransmit, display, distribute, show or play in public any part or content of the site for the purposes of research, private study or for internal circulation within an organization, provided that all of the following are adhered to: You retain all copyright notices and other proprietary notices contained in the original material on any copy you make, The Detail Shop is quoted as the source and, The content of the material is not adapted or modified in any way. Not use the site or the material in any manner which constitutes an infringement of any third party rights (including Intellectual Property Rights). The Detail Shops name is registered and cannot be used without the prior written permission from POLISH N SHINE. All other logos, trademarks or trade names in this site are the marks of the respective owner(s) and any unauthorized use is prohibited. The Detail Shop reserves the right to vary and change its brands either totally or in part without notice and irrespective of medium or format. The Detail Shops products are available: For private home use For business or organization use If you do not fall into the above category, you will need to ask us for permission before you can purchase our products. Where we give permission, purchase is restricted to direct, specific references to the particular project, event or customer that The Detail Shop is involved with. The logo will not be permitted to be used to imply a broad or generic Gtechniq association. Should you want permission to use the Gtechniq logo, please get in touch so that we can confirm this and instruct you on how to use the logo correctly.
  • Liability Disclaimer
    This website will normally be available all day, every day. The Detail Shop will not be liable for any loss suffered as a result of downtime on all, or part, of the site however it is caused. The Detail Shop will not be liable for any damages arising from the use of, or inability to use, the website or any of its contents. Whilst precautions are taken (such as checking all documents are virus-free), The Detail Shop does not guarantee that the site is free of infection by viruses or anything else that may be harmful or destructive. If use of the The Detail Shop website results in the need for servicing, or replacing equipment, or data, The Detail Shop is not responsible for those costs.
  • Website Usage
    Access to and use of this website, thedetailshop.com.au, is provided by POLISH N SHINE PTY LTD. All use of thedetailshop.com.au, is on these terms. If you do not agree to abide by these terms, please do not use our websites or services. We may update these terms at any time. You should visit this page regularly to review the then-current terms because they are binding on you. Some of these terms may be superseded by special legal notices or terms located on particular pages on The Detail Shop or one of our sister websites. Continued use of the website constitutes your agreement to all such revised website terms. In addition to the website terms and conditions, there may be some more terms and conditions relating to your use/purchase of products and services from us. Make sure you read these at the time of ordering. You must not use our website or sister sites in any way that causes the website to be damaged or access to the website to be interrupted at all. Your use of our website is also governed by our Data protection and privacy statement, the provisions of which also form part of these terms & conditions.
  • General
    This website is operated by The Detail Shop. Throughout the site, the terms “we”, “us” and “our” refer to The Detail Shop. We offer this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 1. ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 2. GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 4. MODIFICATIONS TO THE SERVICE & PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 5. PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 6. ACCURACY OF BILLING & ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. 7. OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 8. THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 9. USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 10. PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 11. ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 12. PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Detail Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 14. INDEMNIFICATION You agree to indemnify, defend and hold harmless Detail Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 15. SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 16. TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 17. ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 18. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 101A Station St, Nunawading , VIC 3131, Australia. 19. CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 20. CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@thedetailshop.com.au
  • Return Policy
    We have a 30 day returns policy. If 30 days have passed since your purchase, unfortunately we cannot offer an exchange or refund. To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging. For any faulty items, this needs to be identified within the 30 day period and brought to our support team's attention if items are to be replaced. Beyond that, a warranty claim needs to be raised and this will be done with the manufacturer of the product. Several types of goods are exempt from being returned. Non-returnable items include: Gift cards Apparel (t-shirts, caps, hoodies, items that can be worn) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after purchase In the event where the product is faulty, you will need to raise a return request within 30 days of receiving the product if a refund is required. Beyond that period, any discretionary refunds offered will incur shipping & handling fees. Note there are certain situations where only partial refunds are granted, such as change of mind returns, items ordered by mistake or anything that is outside of a product fault. In this case, the refundable amount is the total amount paid less 20% for restocking and handling fees. This will automatically be calculated and deducted from the full refundable amount unless informed otherwise. To process any returns, send an email to info@thedetailshop.com.au with details on your order and reason for the return. We endeavor to respond within 24 hours with further instructions on how to proceed. If there are any issues with your order, please advise us as soon as possible. If 30 days has passed since your order has been received, unfortunately, we will not be able to assist.
  • Refund Policy
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Note that the refund timeframe varies based on payment method but it would usually go through within 3-14 business days. If you have not received the refund within this period, please contact your bank / financial institution directly to investigate further. Note for Afterpay and ZipPay payments (if applicable), refunds do take longer to clear and you will need to check directly with them. If you have completed all the steps above and your refund still has not been received, please contact us at info@thedetailshop.com.au
  • Exchange Policy
    We only replace items if they are defective or damaged. Please contact the team at The Detail Shop prior sending your item back at info@thedetailshop.com.au.
  • Returns Shipping
    Customers are generally responsible for the return shipping costs, however this cost is refundable if the item is accepted as a faulty item and is covered under manufacturer's warranty. Otherwise, the cost of return shipping will be deducted from your refund. Take advantage of the Paypal FREE Returns guarantee of up to A$45 per shipment. Depending on where you live, the time taken to receive your exchanged product may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we your returned item will be received.

The Detail Shop ACN 644473941

501-503 Rear Raglan Parade

Warrnambool, Vic 3280

(Below CW Tabletop Games)

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